Terms & Conditions

1. Agreement to Terms

By accessing or using Rae's Food House services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Service Description

We provide chef-prepared meal subscriptions and related services including delivery and event catering. Availability may vary by location.

3. Orders, Subscriptions & Payments

• Subscriptions renew weekly unless cancelled prior to the cut-off time.
• Payments are processed by third-party providers; ensure sufficient funds for timely processing.
• Failed payments may pause or cancel your deliveries.

4. Delivery

Please ensure accurate delivery details and recipient availability. We are not responsible for product condition after a reasonable delivery window if no one is available to receive the order.

5. Cancellations & Refunds

You may cancel before the weekly cut-off. Refunds are assessed case-by-case for incorrect or damaged orders. Contact support at Info@raesfoodhouse.co.uk.

6. Allergens & Dietary Information

We clearly label allergens where possible. However, cross-contamination may occur. Always review meal information and contact us for specific concerns.

7. Limitation of Liability

To the maximum extent permitted by law, Rae's Food House is not liable for indirect, incidental, or consequential damages arising from your use of our services.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of our services indicates acceptance of the updated Terms.

9. Contact Us

For questions about these Terms, contact: Info@raesfoodhouse.co.uk